General
- How do I cancel a subscription?
- How can I get in touch if I have questions?
- I have two (or more) accounts. Can you merge them?
- Why can’t I sign in or up for a Tastemade account or reserve a spot at an experience?
- Where can I update my profile?
- How can I delete my account?
Tastemade Makers
Booking Experiences
- I want to attend an experience but can’t make the date/time. How can I get notified if/when it’s hosted again?
- I forgot to apply my promo code during checkout. Can I apply it retroactively?
- Can I RSVP for myself and another guest who doesn’t have a ChefsFeed account?
- Is my credit card info safe?
- Can I pay with cash?
- What is your cancellation and refund policy?
Managing Experiences
- How do I leave a review for an experience I attended?
- I forgot to add my guest's name and email during booking. Can I add it now?
- How do I cancel a purchase?
- My guest is no longer able to attend, can I bring someone else?
- What if the host cancels an experience?
- What is your cancellation and refund policy?
Virtual Experiences
- Can I watch a recording of a virtual experience afterward?
- Can I share a virtual experience link with someone else?
- Where can I find the link for a virtual experience?
- How are virtual experiences hosted?
- Will I get the recipe/ingredient list in advance of a virtual class?
- Are virtual experiences live?
In-Person Experiences
- Will I be seated at a private or communal table?
- Where can I find the address of the experience?
- Will there be alcohol at the experience? Can I bring my own?
- What is the policy on arriving late to an experience?
- Are there in-person experiences happening in the wake of COVID-19?
- Do I need to bring anything with me to the experience, such as a ticket?
Gift Cards
- How will the recipient receive their gift card?
- How do I use my gift card?
- Can I use my gift card and a promo code on the same purchase?
- Are gift card purchases refundable?
- Can I transfer the value of my gift card to cash?
- I have an old gift card from Feastly and/or ChefsFeed that I never used. Is it still good?