General
- Can I tip a Tastemade Maker?
- What are Tastemade Experiences and Tastemade Makers?
- What are the quality standards for Tastemade experiences?
- How can I get in touch if I have questions?
- I have two (or more) accounts. Can you merge them?
- Why can’t I sign in or up for a Tastemade account or reserve a spot at an experience?
Tastemade Makers
- How do I update my payment method for a Tastemade Maker subscription?
- Where do I apply a promo code for a Tastemade Maker subscription?
- How do I purchase a subscription plan to a Tastemade Maker?
- What is a Maker Feed?
- How do I cancel my subscription to a Tastemade Maker?
- Can I apply credits or discount codes to my Tastemade Maker subscription?
Tastemade+ Subscriptions
- How do I purchase a Tastemade+ subscription plan?
- How can I watch Tastemade+ videos?
- How can I update my Tastemade+ login password?
- How can I enable subtitles when watching Tastemade+ videos on a computer?
- How can I add a Tastemade+ video to my Favorites list?
- How can I get an invoice for my Tastemade+ subscription?
Booking Experiences
- I want to attend an experience but can’t make the date/time. How can I get notified if/when it’s hosted again?
- I forgot to apply my promo code during checkout for a Tastemade Experience. Can I apply it retroactively?
- Can I RSVP for myself and another guest who doesn’t have a Tastemade account?
- Can I pay for Tastemade Experiences with cash?
- What is your cancellation and refund policy for Tastemade Experiences?
- To what experiences can I apply a promo code?
Managing Experiences
- What if the Maker cancels an experience?
- I forgot to add my guest's name and email when booking an experience. Can I add it now?
- My guest is no longer able to attend, can I bring someone else?
- How do I leave a review for an experience I attended?
- How do I cancel an experience purchase?
- Once I cancel my experience purchase, how long does it usually take for the refund to process?
Virtual Experiences
- Can I watch a recording of a virtual experience afterward?
- Where can I find the link for a virtual experience?
- Can I share a virtual experience link with someone else?
- How are virtual experiences hosted?
- Will I get the recipe/ingredient list in advance of a virtual class?
- Are virtual experiences live?
In-Person Experiences
- Where can I find the address of the experience?
- Will I be seated at a private or communal table?
- Will there be alcohol at the experience? Can I bring my own?
- What is the policy on arriving late to an experience?
- Are there in-person experiences happening in the wake of COVID-19?
- Do I need to bring anything with me to the experience, such as a ticket?
Gift Cards
- I have an old gift card from Feastly and/or ChefsFeed that I never used. Is it still good?
- How do I use my Tastemade Experiences gift card?
- Can I use my Tastemade Experiences gift card and a promo code on the same purchase?
- Are Tastemade Experiences gift card purchases refundable?
- Can I transfer the value of my Tastemade Experiences gift card to cash?